Privacy Policy
Effective Date: August 23, 2025
Botomation ("we," "us," or "our") is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our services, including our WhatsApp Business API integration and other chatbot automation platforms.
Information We Collect:
User Data: When you interact with our chatbots or services on WhatsApp, website, Instagram, Messenger, or other platforms, we may collect information such as your name, contact details, messages, and other data you provide.
Usage Data: We collect technical information about your device and interaction with our services for operational purposes.
Business Information: Information about your business interactions, such as order details or appointment bookings, may be processed for providing our automation services.
How We Use Your Information:
To deliver and improve our chatbot services and AI automation.
To respond to inquiries, process orders, qualify leads, and book appointments.
To communicate with you about updates, offers, and support.
To comply with legal obligations and enforcement of our terms.
User Consent and Opt-In:
We require explicit consent before sending messages or processing your data.
Consent is obtained via authorized channels such as sign-up forms, website interactions, or direct messaging opt-in.
You can opt out or revoke consent at any time by contacting us or using opt-out instructions in messages.
Data Security and Retention:
We implement industry-standard security measures, including end-to-end encryption for WhatsApp messaging, to protect your data.
Messages and personal data collected via WhatsApp Business API are stored securely and retained only as long as necessary for service functionality, typically no longer than 30 days.
We do not share your personal data with unauthorized third parties.
Data Sharing and Third Parties:
Your information may be shared with Meta (Facebook) as required for API provision and service delivery.
We may engage trusted service providers to support our operations, subject to confidentiality and data protection obligations.
Your Rights and Choices:
Access: You have the right to request access to your personal data we hold.
Correction: You can request to correct or update your information.
Deletion: You can request deletion of your personal data, subject to legal and operational constraints.
Object: You may object to certain data processing activities.
To exercise these rights, contact us at support@botomation.com.
Compliance with Laws:
We comply with applicable data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other local privacy regulations.
We ensure transparent data practices aligning with WhatsApp Business Platform policies.
Cookies and Tracking Technologies:
Our website uses cookies and similar technologies to enhance user experience and analyze site traffic.
You can manage cookie preferences via your browser settings.
Changes to This Privacy Policy:
We may update this policy to reflect changes in our practices or legal requirements.
Updated policies will be posted on this page with a revised effective date.
Contact Us:
If you have any questions about this Privacy Policy or our data practices, please contact us.